As an example, in this report we provide a comprehensive insight into how the meet and greet went when arriving in Rarotonga en-route to a local Resort, as part of the overall report.
Reports are by section and the service is scored from 1 (very poor) through to 5 which is exemplary. These are then totaled up to provide your hotel with a score by section and an overall 'stay' score.
As General Manager or owner, you will get these reports to share with your department heads, and you may wish to share these with all staff. Identify training needs, use as examples of the way to do or not do particular tasks and use them as a bench mark for improvement.
We are hospitality and accommodation specialists so these reports are specific and fit for purpose. Get these done by quarter and look for improvements on the previous reports.
Contact Oceania Tourism today.