|Posted on December 6, 2017 at 2:40 PM||comments (188)|
By Lizz Chambers|December 6th, 2017|
Are you the person in your organization who seems to inspire trust? Are you known as the empathetic and trustworthy person who associates come to with workplace issues that may be sensitive in nature? Do you pride yourself on keeping a confidence while facilitating corporate change?
Usually, your associates will come begging confidentiality and they’ll need to know that that is exactly what they will receive, so long as it doesn...Read Full Post »
|Posted on November 23, 2017 at 5:25 PM||comments (0)|
Targeting future audiences is a longstanding marketing strategy, and that’s exactly what the casual dining restaurant industry is doing in a current effort to survive. Cracker Barrel’s Holler and Dash, is a new chain with a fast-casual concept built around fresh-baked biscuits. With bare-brick walls and concrete floors, H&D is targeting a younger demographic than its parent chain.
This is part of an industry-wide shift by outdated restaurant chains to reinvent themselves...Read Full Post »
|Posted on January 17, 2017 at 4:35 PM||comments (0)|
Leadership always starts with great communication, so amazing bosses use these phrases daily.
By Elle Kaplan
CEO, Lexion Capital Management@ellekaplan
Whether you're managing an intern or running an entire business, your employees' success (and your own skin) depends on your leadership.
Thankfully, the solution for motivating your team and squashing any issues is right at the tip of your tongue. It all starts with communication -- the skill e...Read Full Post »
|Posted on July 14, 2016 at 9:00 PM||comments (1)|
Try finding a hotel mystery shopper willing to dish on one of their stays. Ask them to reveal the dirt on the unkempt suite, the coquette of a concierge, or the wilted flower that sullied the room service tray. You can’t. According to the Mystery Shopping Providers Association (MSPA) there are some 30,000 of them in the U.S., hired by luxury hotel brands to check-in anonymously and ...Read Full Post »
|Posted on June 30, 2016 at 5:00 PM||comments (0)|
I often get questions from my circle of friends and relatives about where to find travel deals or which website or mobile app to choose to get insider tips or travel off the beaten path. I guess it makes sense, considering I have always worked in the travel industry and I specialize on the travel and hospitality marketing side of things. Yet, many of my friends seem surprised, perhaps even shocked...Read Full Post »
|Posted on May 25, 2016 at 10:00 PM||comments (0)|
“Second place is the first loser.” –Dale Earnhardt, American Racing Legend (1951-2001)
We all admire Google. Alphabet, its newfangled parent company, trades places with Apple as the world’s most valuable corporation, with a market value that exceeds half a trillion dollars. Google has its paws into literally everything.
While much is made of their self-driving car, Google Glass and other audacious new devices or app...Read Full Post »
|Posted on May 16, 2016 at 9:50 PM||comments (0)|
When it comes to hotel marketing, there is never a dull moment, in particular when it relates to online distribution. For the past decade, it’s been an ongoing tug-of-war between hoteliers and online travel agencies, better known as OTAs, such as Expedia, Booking, Orbitz or Travelocity, not to mention Google, TripAdvisor or even Amazon (for a brief moment, in 2015). And I won’t even mention that whole other debate about the sharing space, with HomeAway, Airbnb, One...Read Full Post »
|Posted on April 27, 2016 at 4:40 PM||comments (0)|
Soft branding is a popular trend these days, showing no signs of slowing down at all in the face of billion-dollar mergers and acquisitions.
Unquestionably, soft brands fill a specific demand within the traveler mindset – those who desire an independent property to add an extra layer of exclusivity to their trips while also expecting certain standards to be upheld. It’s a fascinating space and one that has yet to reach full maturity or capacity.
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|Posted on March 31, 2016 at 3:45 PM||comments (0)|
With popular culture focusing more and more on preventive health and fitness lifestyles, there is increasing demand for hotels that place importance on wellness (far beyond pampering). Buzzwords such as eco-luxury, gluten-free, cleansing, detoxification, vitality and mindfulness are all part of the wellness dictionary becoming commonplace in the hospitality industry.
More than ever, ...Read Full Post »
|Posted on March 29, 2016 at 4:15 PM||comments (0)|
In the hospitality industry, nothing is more important than providing a quality customer experience. Travellers are now turning to social media during every step of their journey, from the moment they begin their travel plans through to the point they upload their post-holiday photos and beyond. Intelligent business owners are evolving their social media to focus on building strong relationships with this loyal customer base by engaging in real conversations with them, in tu...Read Full Post »
|Posted on March 10, 2016 at 1:55 PM||comments (0)|
By Wayne West - March 10th, 2016
Hotel management isn’t rocket science; it’s blocking, tackling and caring. It can’t always be distilled into a formulaic approach. Too often management teams lose sight of their primary objective: to deliver excellent service to their associates who in turn deliver excellent service to their guests and to the community at large.
It beg...Read Full Post »
|Posted on January 28, 2016 at 5:15 PM||comments (0)|
It's one of the main causes of shock and awe among travellers. You've just arrived at the hotel where you've booked a room and the check-in clerk asks to take an imprint of your credit card to pay for any incidental charges you might incur. This is a pre-authorisation, a pre-auth in hotel speak, and it's likely to happen even if you've paid for the full price of the room in advance.
They might also...Read Full Post »
|Posted on January 18, 2016 at 2:25 PM||comments (0)|
Reputation is everything in business, but never has your most valuable asset been more fragile than in the age of the Internet. Will Rogers was before his time when he said, “It takes a lifetime to build a good reputation, but you can lose it in a minute.” He had no idea how literal that single minute would one day become with the advent of online business reviews.
Today, with the click of a mouse, an a...Read Full Post »
|Posted on January 14, 2016 at 3:30 PM||comments (0)|
In the past two or three years, I was fortunate to speak at a variety of travel industry events about the state of online distribution and the challenges stemming from the hotel/hostel/B&B relationship with online travel agencies (OTA). In my home province of Quebec, this has become a pressing issue that various hotel associations have put at the top of their agenda. It also affects restaurants, attractions and increasingly, vacation rentals. Yet I realize this is an equally debated to...Read Full Post »
|Posted on November 29, 2015 at 10:35 PM||comments (0)|
The bed is freshly made. There are drinking glasses next to the sink. Magazines are lined up on a shelf under the television.
But nobody will be staying here.
The purpose of this room, a 13.5sq m prototype in an unfinished office building in Alexandria, is to help hotel executives figure out exactly what they do - and don't - want to replicate at the Pod Hotel when it opens in Washington...Read Full Post »
|Posted on October 31, 2015 at 4:00 PM||comments (0)|
“The key is in not spending time, but in investing it.” – Stephen R. Covey
When I turned the last page of Kevin Kruse’s new book “15 Secrets Successful People Know About Time Management”, I was inspired. My mind kept coming back to the notes I made on the pages of the book and the changes I was about to make to my routine the very next day.
In his book Kruse interviewed 7 billionaires, 13 Olympic athletes, and 23...Read Full Post »
|Posted on October 14, 2015 at 8:00 AM||comments (0)|
The internet has changed the way consumers make their purchases in that people can research their options online and read the opinions of their peers. These opinions, or reviews, are far more influential on a consumer’s purchasing decision than any content created by the organization simply because the organization has little control over said content. And this applies to the hospitality industry just as much as any other sector.
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|Posted on August 19, 2015 at 11:20 PM||comments (0)|
By Hannah Edensor
One day after Quest Serviced Apartments relaunched as ‘Quest Apartment Hotels’, we decided to get the lowdown on the industry by speaking exclusively to Quest ceo Zed Sanjana.
And what an industry it is, with Airbnb, online travel agents, and a competitive landscape – all vying for the modern business traveller.
“C...Read Full Post »
|Posted on August 3, 2015 at 4:25 AM||comments (0)|
Hoteliers work vigorously to find ways to increase bookings. In today’s highly digital era, the online website is a hotelier’s strongest tool to attract more guests to the property. Over the past few years, the number of online bookings, especially from phones and tablets, have increased at enormous rates.
Unfortunately, there are still many hotels who negatively affect their booking frequency; and...Read Full Post »